Minacs Worldwide

FORD Credit Customer Relations Management (CRM) System

Project Synopsis: A new CRM system for the Ford Credit call center to display relevant customer information on a customer service representative’s display, upon a customer calling the center for assistance.

Involvement Synopsis: Created digital/on-line representation of the Ford Credit Customer Account Statement, which was used by the CRM as the master template for generating screen pop-ups.

GM SWAT Online Part Ordering System

Project Synopsis: To replace, automatize, and streamline GM’s previous part order and fulfillment tracking methodologies with a newly developed, from the ground-up, web application. Project involved taking the previous method of tracking part orders using Excel spreadsheets, and creating a web application to handle the ordering, tracking, and reporting of those orders in a central streamlined way.

Involvement Synopsis: One of the primary developers to develop the web application from the ground up

VERIZON WIRELESS West – Business to Business (B2B) CRM (Customer Relations Management) System

Project Synopsis: To add additional functionality to the existing Verizon Wireless B2B CRM.

Involvement Synopsis: Developed web application logic & functionality to aggregate and tabulate customer formation and other client data, to be presented to a customer service representative in a Verizon Wireless call center.

Eastern Michigan University

Business Objects Enterprise (BOE) Reporting Server Implementation Project

Project Synopsis: Details Coming Soon…

Involvement Synopsis: Details Coming Soon…

Student Government Polling Portlet/Portal Channel

Project Synopsis: Details Coming Soon…

Involvement Synopsis: Details Coming Soon…

Student Government Election Portlet/Portal Channel

Project Synopsis: Details Coming Soon…

Involvement Synopsis: Details Coming Soon…

Campus Life Homecoming Election Portlet/Portal Channel

Project Synopsis: Details Coming Soon…

Involvement Synopsis: Details Coming Soon…

Higher Education Opportunity Act, 2008 (HEOA) – Textbook Course Catalog and Administration System

Project Synopsis: Details Coming Soon…

Involvement Synopsis: Details Coming Soon…

Faculty Class Attendance/Sign-in Sheet Self-service Web Application

Project Synopsis: Details Coming Soon…

Involvement Synopsis: Details Coming Soon…

University Portal Replacement Liferay Portal Proof-of-Concept Project

Project Synopsis: Details Coming Soon…

Involvement Synopsis: Details Coming Soon…